FAQ
How Do I measure my dog's Neck?
We Measure our Dogs a little different to others. We ask that you follow these guidelines to the letter.
First Grab a Fabric Measuring tape (available at the Dollar store or Walmart).
Wrap the tape measure around the dogs neck at the thinnest part. This is High up on the neck, TIGHT to the skin. This means just below the jaw and behind the ears. DO NOT add two fingers or add a little for comfort.
Can I measure around the outside of my dog's existing collar?
No, This will definitely give you a wrong measurement. We measure our collars on the INSIDE. This ensures that our collars are the EXACT size your dog NEEDS.
How do I measure my dog for a Harness or Vest?
Well, each Harness and vest will have a specific Measurement chart contained within the picture section of that specific Harness or vest. Please follow the guidelines to get the best fitting harness or vest for your dog.
I shipped my order to my old address or an outdated address, can you help?
Unfortunately we cannot help you if you used an incorrect address. Please ensure that your address is current on all of your payment methods, since Paypal, AfterPay, ApplePay etc. BEFORE placing your order.
What if I do not have access to a fabric tape measure?
Well, if you cannot get one from your local Dollar store or Walmart, we suggest using a piece of rope. Mark the two ends out on a piece of paper and measure that with a construction tape measure, or ruler. DO NOT wrap a construction tape around your dog's neck. It will NOT be accurate.
I bought a collar from somewhere else, they said my dog's neck is a Large...
We do not conform to other companies or use their method of measurements. We tailor each piece to YOUR dog, not some random dog that belonged to someone else.
Do you ship to Europe?
Yes, Yes we do. But please be very aware that the you will liable for any import duties if any on your end. Import Duties are calculated and charged by your country's Customs and import departments.
Do you ship to Military Bases Abroad?
Yes Absolutely! Shipping to all American Armed Forces abroad, is considered a local shipment, and is Free via Diplomatic Priority Mail to your APO address.
Please ensure that you use the correct address!
I made a mistake during ordering can you correct it?
We can gladly make any corrections to your order, until the time of shipping. Once your item is marked as "fulfilled" or "shipped", then it is too late, and a new Item will need to be ordered.